Terms of Service

These Terms govern your use of the hosted OutcomeOS service (the “Service”) provided by [legal entity — set by owner before launch]. By creating an account you agree to them on behalf of yourself and the organization you represent. The open-source software is licensed separately under its repository license; these Terms don't apply to self-hosted installations.

• You must give accurate information and keep your credentials and API keys secure.
• You're responsible for activity under your organization, including by API keys and AI agents you authorize.
• You must be able to form a binding contract and use the Service for business purposes.

You own the data you put into the Service. You grant us the rights needed to host, process and transmit it to provide the Service, under our Privacy Policy. You're responsible for having the right to process it, including consent for messages your workflows send.

We'll offer a data processing agreement for customers who need one. [DPA link — set by owner before launch.]

• No spam, unsolicited bulk messaging, or messages that break the rules of the channel (for example WhatsApp template policies or SMS registration requirements).
• Nothing illegal, infringing, fraudulent or harmful, including malware or phishing.
• No attempts to access other tenants' data, probe or overload the Service, or bypass limits and security controls.
• Responsible disclosure of vulnerabilities is welcome; see Security.

Integrations connect to services you choose (CRM, messaging, payments). Your use of them is governed by their terms. We aren't responsible for their availability or actions, and an integration is only shown as connected after a live test passes.

Paid plans are billed in advance through our payment processor and renew until cancelled. Prices are shown on the pricing page at purchase. Plan limits (for example executions per month) apply; at a limit, existing data stays readable and new executions pause until the next cycle or an upgrade.

Refunds: [refund policy — set by owner before launch]. Taxes are extra where applicable.

Features marked beta or preview (including the AI workflow assistant) are provided as-is and may change. We aim for high availability but don't guarantee uninterrupted service unless a separate service-level agreement says so.

We own the hosted Service and our trademarks. Open-source code is available under its repository license. If you send feedback, we may use it without obligation.

You can cancel at any time. We may suspend accounts that breach these Terms or put the Service or others at risk, with notice where reasonable. After termination you can export your data for [30] days, after which we delete it as described in the Privacy Policy.

Except as expressly stated, the Service is provided “as is” without warranties of any kind, to the extent permitted by law. Automations act on external systems; you're responsible for reviewing workflows before you publish them.

To the extent permitted by law, neither party is liable for indirect, incidental or consequential damages, or lost profits, and our total liability is limited to the fees you paid us in the 12 months before the claim. These limits don't apply to liability that can't be limited by law.

[Governing law and venue — set by owner before launch.]

We may update these Terms. For material changes we'll give at least 30 days' notice by email. Questions: hello@outcomeos.cloud.